Return and Refund

At Soil Lab, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy to make things right.

You may return new, unused, and unopened items within 14 days of delivery for a full refund. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

To initiate a return, please contact our customer service team at info@thesoillab.ca or use the contact form on our website.

Please note that we cannot accept returns for used or damaged items, or items that have been altered from their original condition. Returns that do not meet our policy guidelines may be subject to a restocking fee or refused altogether.

Once we receive and process your return, we will issue a refund to your original payment method within 5 business days. Please allow additional time for your financial institution to process the refund.

If you have any questions or concerns about our return policy, please do not hesitate to contact us. We are committed to providing exceptional customer service and will do everything we can to ensure your satisfaction.